Knights in shining armour can come in any guise. For Soraia Bandeina-Neves, who had lost her job and was facing eviction, it was her MyGo coach Tracy Wilson who stormed to her rescue.

Along with being made homeless, unemployed Soraia was also pregnant, had limited English and was supporting her younger sister.

What she found in Tracy was someone who understood what she was going through and gave her immediate practical help to get her back on her feet.

Soraia Bandeina-Neves - 24, Ipswich, Suffolk

Soraia Bandeina-Neves - 24, Ipswich, Suffolk

“Whenever I’ve had a problem, I have come to MyGo and received support,” said Soraia, 24, a former factory operative from Portugal who had to give up work to have her baby.

Before Soraia could find another job, Tracy worked to sort out her immediate problem of paying her rent arrears, and contacted a local charity for funding. At the same time, Tracy helped Soraia regain the confidence she lost, assisting her with job applications, and recommending an English language course to help her broaden her job prospects.

When the request for funding was initially turned down, Tracy continued to fight Soraia’s case, arguing that if she was evicted by the council and made homeless, she wouldn’t be able to start her new job. They eventually agreed, and Soraia received help to pay off her rent arrears.

Life now couldn’t be more different. Soraia is the proud mum of a seven-month old baby girl and is looking forward to starting a new job as a cleaner in a care home. Tracy helped her source the vacancy and liaised with the employer over her working hours.

Tracy Wilson - MyGo Coach

Tracy Wilson - MyGo Coach

Soraia is now hoping that the contacts she makes will help her achieve her ambition of becoming a care worker.

 “Soraia has been a pleasure to work with,” said Tracy, “She has achieved so much since coming to MyGo. Her English has really improved and she is excited at starting a new job and the prospect of a new home.”