When 20-year-old Niamh Hartford first came to MyGo, she had just left college but didn’t have a clue what she wanted to do next.

Niamh Hardford - 22, Ipswich, Suffolk

Niamh Hardford - 22, Ipswich, Suffolk

She admitted that she suffered from severe anxiety and depression and couldn’t face going to university or the pressure of taking exams. On her first visit, she told her job coach that she was looking for help.

The first thing MyGo did was to tackle Niamh’s anxiety, which was clearly a major barrier to her being able to find employment or get training. Unlike other employability services, MyGo offers holistic support that is dedicated to young people aged 16-24 years and works alongside a range of specialist services to help them deal with problems they might have.

Niamh found that being able to use MyGo’s one to one rooms, rather than an open plan office, to talk to her advisor Tracy Wilson made her feel more confident, and she soon opened up about her feelings and emotions. Tracy was then able to set up appointments with Suffolk Wellbeing, a local charity which has been working in partnership with MyGo to provide a range of support for young people with common mental health and emotional problems, such as low mood, depression and stress.

As Niamh slowly began to feel more confident, Tracy began to help her look for work. Niamh had always wanted to work in the financial sector and, while she had ruled out university, Tracy was able to suggest a number of options, including an apprenticeship, which would help her gain real skills and qualifications in the workplace.

Niamh is now starting an apprenticeship as an Accounting Technician at Suffolk New College.

Tracy Wilson - MyGo Coach

Tracy Wilson - MyGo Coach

Looking forward to starting her new job, Niamh said: “I was really nervous and didn’t know what to expect when I first came to the centre. Everyone was really helpful and understanding. I’m now getting help with my mental health issues and starting an apprenticeship.”

Tracy is equally delighted. She said: “It’s been a pleasure working with Niamh and watching her grow in confidence and motivation. To see her so happy and looking forward to starting her new job demonstrates how far she’s come.”